Terms Of Use

Ciao Italy & Carrani Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.

GENERAL TERMS AND CONDITIONS

RESERVATION CONFIRMATION: All reservations are on an "on request basis" and subject to availability, unless otherwise specified as “INSTANT CONFIRMATION”. When you place a reservation, we will require a credit card for guarantee and we will not charge it until the booking is confirmed. We usually confirm or decline a reservation within 24 hours unless the request is placed on a weekend or holiday.

DEPOSIT REQUIRED: A 20% refundable deposit of the total amount is due at the time of reservation. Instant purchase packages may require full payment at the time of booking. Group bookings may require a different deposit amount. Certain FIT or customized itineraries/ reservations might require different amounts for deposit. Airline tickets must be paid in full at time of reservation and are not refundable.

CANCELLATION AND REFUND POLICY: Unless specified at the time of reservation, all cancellations are refundable up to 45 days prior to the first day of service. There is no refund for cancellations made after. Exceptions may apply only when and if specified at the time of the original reservation. Airline tickets are not refundable.

FULL PAYMENT: Due 46 days prior to departure. Payments by certified check, credit card (Visa, Amex or Mastercard), or bank wire transfer. Exceptions may apply and will be mentioned at time of reservation.

PRICES: All prices shown are LAND ONLY. Please contact us for airfare quotes. Unless specified, prices are per person, if hotels are included are based upon shared room occupancy in case of double or triple room. Prices are quoted in USD at the exchange rate known at the time the tour is published. Prices are subject to increase due to any increase in our cost, such as, but not limited to: increase in air/land fares, fuel cost, and currency fluctuation. We reserve the right to revise the price and re-invoice in case of price increase at the time final payment is due.

DOCUMENTS AND VOUCHERS: Will be sent electronically. Will be sent via e-mail 21 days prior to departure, provided that full payment (cleared check or approved credit card) is received.

AMENDMENTS AFTER DEPARTURE: The cost of any changes or additions will be at the local rate at the time of the amendment, not per the Ciao Italy & Carrani Tours LLC website or brochure, and must be borne by the passenger.

HOTEL ACCOMMODATIONS: Will be provided in accordance with the itinerary or similar. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations. All rooms are standard rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management. Triple rooms consist of standard twin/queen beds plus a sofa/folding bed or cot for third person. The number of persons accommodated does not dictate the room size. All hotel rates are based on Ciao Italy & Carrani Tours LLC agreements with its suppliers and are confidential and not negotiable. Hotel check-in time is generally not before 2:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used.

SIGHTSEEING TOURS: Will be operated by motor-vehicle, its size is dictated by the number of participants, at the sole discretion of the company, unless it is a walking tour. Please refer to each tour package for a complete listing of tour services included. The number of participants may vary during the tour, as there are travelers arriving on different airlines and on different days of the week. It is your responsibility to arrive on time for all scheduled package components. Arriving late may be considered a "no-show," in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants.

HOTEL PROFILES: Ciao Italy & Carrani Tours LLC hotel profiles are based upon information provided to Ciao Italy & Carrani Tours LLC by hotel and their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. Ciao Italy & Carrani Tours LLC does its best to maintain current information, however is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.

MEALS ON TOUR: As specified in each itinerary, meals are based on the hotel's or restaurant's buffet or sometimes meals could be included in a local restaurant; this will be noted on the reservation. Generally, beverages are included, unless specifically stated.

LANGUAGE: Escorted multi-day tours and daily sightseeing tours are multi-lingual tours. English and Spanish are spoken during tours unless notes English only tour. Private tours or private transfers are guaranteed in English only.

LUGGAGE: All tour packages allow one piece of luggage per person and one carry-on bag. The Travel Agent and/or Tour Operator, Ciao Italy & Carrani Tours LLC, shall not be held responsible for any damage to or loss of luggage/personal items.All damage/loss must be reported at time of incident and documented in writing by local authorities for submission to the client’s insurance company.

ITINERARY AND HOTEL VARIATIONS: Occasionally, during holidays and certain periods, due to unforeseen circumstances, the local Tour Operator may have to make last-minute changes, sometimes after arrival, in the sequence of the tour and/or hotels. Therefore, we reserve the right to substitute any of the hotels with no cost adjustment.

NON-OPERATION OF ESCORTED TOUR: Escorted-tour packages are based upon a minimum number of participants unless noted as “Guaranteed departure”. Cancellation of any tour for lack of participation will be advised at least 30 days prior to the tour's departure, and all money will be refunded. Ciao Italy & Carrani Tours LLC will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or U.S. State Department warning will be subject to cancellation fees, provided the program is deemed (Ciao Italy & Carrani Tours LLC) able to continue. Should Ciao Italy & Carrani Tours LLC elect to cancel a departure for any of these reasons, every effort will be made to obtain refunds from suppliers; however no guarantees can be provided on their behalf.

RESPONSIBILITY: Ciao Italy & Carrani Tours LLC and its representatives abroad act only as independent contractors acting on behalf of neither the customer nor the suppliers and principals. All exchange orders/vouchers are issued subject to the terms and conditions under which such means of transportation, accommodations, and other services are offered or provided. The issuance and acceptance of such documents shall be deemed to be consent to the further conditions. Ciao Italy & Carrani Tours LLC does not own or operate the hotels, motor coaches, or any other service providers which compose their tours, and will not be held responsible for changes and/or cancellations for any reason by hotels or tour suppliers.

A) The Travel Agent and/or Tour Operator, Ciao Italy & Carrani Tours LLC, shall not be in any way liable for injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.

B) Ciao Italy & Carrani Tours LLC cannot accept responsibility for loss or expense due to delay or changes in transportation schedule or other causes.

C) Each exchange voucher and ticket is to be regarded as one contracted by or on behalf of the particular company or person named on it.

D) Arbitration. Any and all disputes concerning this contract, the brochure or web site, or your trip shall be resolved solely and exclusively by binding arbitration according to the then current rules of the American Arbitration Association in New York State.